Support
Managed IT Services for Garden Route business
A full IT department for less than the cost of one hire.
Managed IT services from CXIT put a complete, proactive IT department behind your business. We monitor every PC, server, firewall and Microsoft 365 tenant around the clock, patch and secure them automatically, and answer your team's support calls from Knysna — not a call centre. Instead of paying for emergencies, you pay one predictable monthly fee per user and we take ownership of keeping the technology working.
What's included
24/7 proactive monitoring
Agents on every device watch disk health, memory, updates, antivirus status and backup jobs, and raise alerts to us before your staff notice a problem.
Unlimited helpdesk support
Remote assistance by phone and AnyDesk during business hours with no per-ticket billing, so nobody hesitates to log a call.
Onsite engineers
Scheduled site visits plus emergency callouts across Knysna, Sedgefield, George, Plettenberg Bay and Mossel Bay.
Patch & vulnerability management
Windows, macOS and third-party apps updated on a tested schedule to close the gaps attackers rely on.
Backup & recovery oversight
Daily verification of local and offsite backups, with periodic test restores documented and reported.
Vendor & licence management
We deal with your fibre provider, ISP, accounting software and hardware suppliers, and keep licences right-sized.
Asset register & documentation
Every device, warranty, licence and configuration recorded so you always own the keys to your own systems.
Quarterly IT roadmap
A plain-language review of risks, ageing hardware, spend and what to plan for next — no jargon, no surprise capex.
Why businesses choose it
- Predictable per-user monthly cost instead of unpredictable hourly bills
- Fewer outages because faults are caught and fixed proactively
- One accountable partner for hardware, software, cloud and connectivity
- Faster onboarding and offboarding of staff
- Security baselines, MFA and backups enforced as standard
- Local engineers who can be onsite the same day
How we get you there
1. Discovery audit
We document your network, devices, licences and risks, then show you exactly what we found.
2. Stabilise
Quick wins first: backups verified, patches applied, MFA enabled, ageing kit flagged.
3. Onboard
Monitoring agents deployed, helpdesk access rolled out to staff, documentation completed.
4. Manage & improve
Ongoing monitoring, support and quarterly reviews that keep improving the environment.
Frequently asked questions
What does managed IT cost?
Most Garden Route businesses we support pay a fixed monthly fee per user or per device, scoped after a free audit. You know the number before you commit and it does not change when things break.
Do you replace our internal IT person?
Not necessarily. We often work alongside an internal person, taking on monitoring, security and after-hours cover so they can focus on the business.
How quickly do you respond?
Remote support is typically answered within minutes during business hours, and we can be onsite in Knysna and Sedgefield the same day, or across the wider Garden Route by arrangement.
Are we locked into a long contract?
We work on straightforward monthly agreements. If we're not delivering, you're not trapped.
Talk to a local engineer
We're based in Knysna and support businesses from Mossel Bay to Plettenberg Bay. Tell us what you need and we'll scope it honestly.